The Pacific Sutera, Kota Kinabalu ~ Reviews, Room Choices & Prices 2025

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About the Resort

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Malaysia, 88100

The Pacific Sutera Resort is a distinguished five-star escape located in Kota Kinabalu, offering breathtaking panoramic views of the South China Sea. Embodying the cultural heritage of Sabah, the architecture is a tribute to local influences, featuring elegant wooden furnishings and traditional craftsmanship. Nestled within a sprawling 384-acre seafront property, the resort boasts exceptional facilities and luxurious amenities. With accolades such as the Trip.com Group Top Engaged Hotel and recognition for its outstanding dining experiences, it redefines luxury hospitality in the region.

Location

Situated 10 km from Kota Kinabalu International Airport, The Pacific Sutera is strategically located near local attractions like the Filipino Market and Tanjung Aru Beach. The resort features easy access to transportation services ensuring a seamless travel experience for guests. With its prime location, visitors can easily explore the rich culture and beautiful landscapes of Kota Kinabalu.

Rooms

The resort offers 956 modern rooms and suites, each artfully designed with floor-to-ceiling windows for stunning ocean or garden views. High-end amenities include a flat-screen satellite TV, air conditioning, and tea/coffee-making facilities. The rooms provide a tranquil retreat with spacious environments, private bathrooms featuring walk-in showers, and access to pristine resort grounds.

Eat & Drink

Dining at The Pacific Sutera includes diverse options across various restaurants serving Malaysian, Continental, and Italian cuisines. Signature dining experiences feature specialties that highlight local ingredients, ensuring every meal is memorable. Guests can enjoy extensive breakfast options, casual bites at the Pool Bar, and a lively atmosphere at the Lobby Lounge overlooking lush landscapes.

Leisure & Business

The resort provides a variety of recreational activities, including access to multiple swimming pools, a well-equipped Fitness Centre, and watersport facilities. For relaxation, the Mandara Spa offers holistic wellness treatments inspired by Balinese traditions. Guests may also explore outdoor adventures or engage in on-site leisure activities such as snooker and bowling.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Sea View King

Max:

2 persons

33 m²

Bed options:

1 King-size bed

Sea view

Shower

Bathtub

room details

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Deluxe Sea View Twin

Max:

2 persons

33 m²

Bed options:

1 Single bed

Sea view

Shower

Bathtub

room details

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Premium Sea View Twin

Max:

2 persons

33 m²

Bed options:

1 Single bed

Sea view

Shower

Bathtub

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Centre

Kota Kinabalu 2.7 km

Airports

Kota Kinabalu International (BKI) 5.8 km

Train

North Borneo Railway 2.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining!

“The Italian restaurant, Ferdinand’s, served really good dishes like Wagyu beef tortellini, making our dinner truly nice.” view full review

Relaxing Spa Day

“The couple's massage at the Mandara Spa was a highlight of our trip, providing the perfect relaxation after a busy day.” view full review

Lovely Pools!

“The swimming pools offered a beautiful atmosphere with great views, making it a perfect spot to unwind and enjoy.” view full review

Functional Spaces

“The meeting rooms provided strong air conditioning, crucial for a comfortable environment during the conference.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Water sports
Tennis court
Badminton
Bowling
Golf course
Billiard tables
Table tennis
Squash
Yoga class
Sports trainer

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Playpen
Baby pushchair
Board games
Children's menu
Water slides
Children's play area
Game room

Spa & Leisure

Plunge pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
Spa & wellness centre
Sauna
Massage
Pool with view

Room features

Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Malaysia, 88100

Map view

1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Malaysia, 88100

City landmarks

Museum

Sabah State Museum & Heritage Village

1.9 km

Mosque

Sabah State Mosque

1.5 km

Mall

IMAGO Shopping Mall

1.8 km

Beach

Tanjung Aru Beach

2.4 km

Mosque

State Mosque

1.2 km

1 Sutera Harbour Boulevard Lot 16

Borneo Trading Post

1.2 km

Mall

Oceanus Waterfront Mall

2.3 km

Park

Double Six Monument

1.1 km

Tower

Atkinson Clock Tower

2.9 km

Jalan Bukit Bendera

Signal Hill Observatory Platform

3.2 km

Winery

Vino Vino Bistro

820 m

Island

Mamutik Island

2.1 km

Museum

Sabah Islamic Civilization Museum

1.8 km

Wisma 2020

Desa Cattle

1.5 km

Park

Weston Wetland Park

2.8 km

Market

Gaya Street Sunday Market

3.0 km

100 km north of Kota Kinabalu

Desa Dairy Farm

2.3 km

Jalan Melati

Perdana Park

2.0 km

5 kilometres away from the KK City Centre

Menara Tun Mustapha

2.3 km

Market

Pasar Malam Sinsuran

2.4 km

Jalan Tun Fuad Stephen

I Love KK

2.8 km

Kota Kinabalu

Water Village

1.9 km

Signature Office

Tourism Malaysia Offices@Sabah

1.9 km

Night club

B.E.D (Best Entertainment Destination

1.9 km

Square

Marlin Statue

2.9 km

Spa Centre

Ventus Spa Massage & Beauty Centre

2.0 km

Shangri-la's Tanjung Aru Resort

2.1 km

Jalan Tanjung Aru

Tanjung Aru Perdana Park

3.0 km

Nearby

Harbour

Sutera Harbour Resort

340 m

Restaurants

Silk Garden Chinese Restaurant

510 m

Sutera Harbour Boulevard

Cafe Boleh

500 m

1 Sutera Harbour Boulevard The Pacific Sutera Hotel

Spice Island

390 m

1 Sutera Harbour Boulevard Level 3 Jalan Utama Sutera Harbour

Ferdinand's

750 m

1 Sutera Harbour Boulevard Level 2

Al Fresco

750 m

Level 1 The Magellan Sutera Resort 1 Sutera Harbour Boulevard

Five Sails

980 m

Level 1

Kak Nong Restaurant

680 m

Jalan Coastal

Reviews and Ratings

Feedback from previous guests about their experience

74%

liked the resort and would come back again

7.4/10

Very good

Rooms

7.1

Location

8.0

Service

6.7

Dining

6.1

4/5 based on 3245 reviews

#9 of 98 hotels in Kota Kinabalu based on Tripadvisor

Emma

United Kingdom, February 2025

6.6/10

I had a mixed experience at The Pacific Sutera. While the location was beautiful and the dining at the Chinese restaurant was a standout, I found the room to be slightly outdated and the breakfast options lacking variety. The service from some staff was friendly, but that wasn't consistent throughout my stay.

Rooms

6.0

The room felt old and run down, with some issues like cockroaches and inadequate hot water supply.

Service

6.0

The service was hit and miss; some staff were friendly and attentive, while others seemed indifferent.

Location

8.0

The location is great, close to town and the airport, which made getting around easy.

Dining

7.0

The dim sum at the Chinese restaurant was fantastic, but breakfast options could be improved with more variety.

Facilities

6.0

The hotel had decent amenities but was often chaotic during peak hours, especially at breakfast.

Jessica

United Kingdom, January 2025

6.4/10

During my stay at The Pacific Sutera, I experienced mixed moments. The stunning sunsets and nice pools are definite highlights, but the overall experience fell flat due to dated amenities and poor service. The staff was friendly, which helped, but challenges with the room and dining left something to be desired.

Rooms

5.0

My family room suite was dated and in need of renovation, with issues like peeling wallpaper and a musty smell. I encountered a mold problem with the crib provided for my son, which was concerning.

Service

5.0

While some staff were friendly and accommodating, many were unwelcoming, and I faced significant issues with service responsiveness, such as delays and incorrect meal orders.

Location

5.0

The resort was somewhat isolated, not within walking distance of local attractions, which made exploring a bit inconvenient. It's also close to the airport, which contributed to occasional noise.

Dining

5.0

Dining options were limited and repetitive, with a similar menu every day that lacked variety. The food was decent but not remarkable, and I found charges for items that typically would be complimentary in other hotels.

Facilities

5.0

The pools were beautiful, but the internet connectivity was poor during my stay. Other amenities like the gym and spa were nice, contributing positively to the experience.

Everett

United States, January 2025

7.0/10

My stay at the hotel was quite mixed. While the rooms were beautifully designed with a spectacular sea view, the service left something to be desired, especially given the higher room rates. The location was great for exploring Kota Kinabalu, but the dining experience was crowded and chaotic. Overall, it feels like a good choice but not without its drawbacks.

Rooms

8.0

The rooms were beautifully designed and offered a wonderful sea view.

Service

6.0

The staff was friendly, but services could be hit or miss, especially for the higher room rates.

Location

9.0

The hotel was located conveniently, allowing easy access to local attractions and beaches.

Dining

5.0

Dining was hectic and felt like feeding time at a zoo; food options frequently ran out.

Facilities

7.0

Facilities were decent, but nothing stood out as extraordinary.

Michael

United Kingdom, December 2024

6.2/10

I had a mixed experience during my stay at The Pacific Sutera. On one hand, the location is excellent for enjoying the sea and sunset, and I loved the amenities like room service and the pool area. However, there were significant drawbacks, such as the outdated building's decor, some staff's lack of training, and issues with the check-in process.

Rooms

6.0

The room had a nice sea view, but it could use some improvements as there were stains on the pillows and sheets when I arrived.

Service

5.0

While some staff were friendly and helpful, overall, the service lacked efficiency and proper training, making my check-in experience frustrating.

Location

8.0

The location is fantastic, allowing easy access to the beach and downtown areas for food and shopping.

Dining

6.0

Dining options were decent, though the buffet could be improved with more variety instead of relying too much on processed meats.

Facilities

6.0

The facilities, including room service and shuttle services, were appreciated, but the hotel shows signs of needing renovation.

Matthew

United Kingdom, December 2024

7.4/10

I had a mixed experience at The Pacific Sutera. While the rooms were clean and spacious with a decent sea view, I faced significant issues with noise levels from a nearby nightclub that disrupted my sleep. Dining was a highlight thanks to the exceptional service and delicious food, but the breakfast chaos was frustrating at times due to the crowd. Overall, the location was very convenient, but certain aspects of my stay need improvement.

Rooms

8.0

My room was clean and large, equipped with all standard amenities and featured a nice sea view.

Service

7.0

The service in the café was top-notch, with friendly and attentive staff like Sanipa and Annie, though some staff at the hotel appeared unwelcoming, possibly due to being overworked.

Location

8.0

The hotel's location is strategic, being close to the airport and within walking distance of a large shopping mall.

Dining

8.0

Dining was fantastic; every dish I tried was bursting with flavor and the service in the café was exceptional. However, breakfast was chaotic due to overcrowding, with queues for tables and food.

Facilities

6.0

Facilities included room service and shuttle services, although the beach access was disappointing as swimming was not allowed during my stay.

Billy

United States, December 2024

7.6/10

I really enjoyed my stay at this hotel. The location is great with lovely views over the golf course and harbor. The rooms are clean and comfortable, making it a pleasant experience overall. However, they felt a bit dated, and the dining options could be improved. The staff were incredibly friendly and welcoming, which added to the overall positive vibe.

Rooms

7.0

The rooms looked slightly dated but were clean and comfortable, offering a lovely view over the golf course and harbor. I loved waking up to the sunrise over the sea.

Service

9.0

The staff were super friendly and helped make my stay enjoyable. They welcomed us with kindness, especially when we arrived in groups during the evening.

Location

8.0

The hotel has a strategic location, close to shopping malls and the airport. The views are stunning, especially watching planes land near the window level.

Dining

6.0

The dining experience was okay, with a decent variety but nothing too extraordinary. They could definitely enhance the breakfast options.

Facilities

7.0

The hotel offers good facilities, although some areas felt like they could use a little modernization.

Seth

United States, November 2024

8.2/10

The hotel has a great location, just a short distance from the port, making it easy to access the Tunku Abdul Rahman marine park and nearby islands. My room on the fourth level was spacious and clean, although it had some carpet stains. I really enjoyed the cocktails at the Breeze bar in the evenings. While the service was generally good, it could be a bit inconsistent at times. Overall, it's a solid option for a comfortable stay with decent dining options.

Rooms

8.0

The room I stayed in was big, with comfortable beds and a cot that was requested for my child. It was very clean and almost brand new, although the carpet did have quite a few stains.

Service

7.0

The service was accommodating right from the start, although sometimes it felt a bit rushed, especially at breakfast when they were quick to clear tables.

Location

10.0

The location was amazing, just 10-15 minutes away from the port to the Tunku Abdul Rahman marine park. It’s also within walking distance of town and shopping centers.

Dining

8.0

The dining experience was pretty good, with a superb variety of food to choose from, including local and western flavors, which I really appreciated.

Facilities

8.0

The facilities were satisfactory, with a nice Breeze bar where I enjoyed good cocktails in the evenings.

Dan

United States, August 2024

7.4/10

The hotel offers a stunning view with spacious rooms that showcase both the golf club and the sea, perfect for watching sunsets right from my room. While I appreciated the size and cleanliness, I was a bit let down by the service, which didn't quite match the expectations for a 4/5 star hotel. The location is beautiful and definitely a highlight, but the dining options could use some improvement. Overall, a great place to stay but with a few areas for enhancement.

Rooms

10.0

The rooms are huge and feature a bidet shower, along with a fantastic golf club and sea view that allows for amazing sunsets right from inside.

Service

6.0

The service wasn't as friendly as I hoped, with staff lacking smiles and a warm demeanor, which made the experience less enjoyable.

Location

9.0

The location is absolutely beautiful and well-maintained, contributing to a pleasant stay. The expansive area meant there was a lot to explore.

Dining

5.0

The dining options were just average and could be improved, particularly for vegetarians.

Facilities

7.0

The facilities were decent, but again could be improved to better match the hotel’s rating.

United States, August 2024

6.8/10

I had a mixed experience at the hotel. The location was great, close to shopping and the airport, and the staff were exceptionally friendly, which made my stay enjoyable. However, the noise from outside, especially the early morning prayer broadcasts and other guests, disrupted my peace. Also, the dining area felt very crowded during breakfast, making it a bit chaotic.

Rooms

6.0

The rooms could be better in terms of cleanliness and noise control. I checked in late, and it still felt like they hadn't cleaned properly.

Service

9.0

The staff were friendly and provided great service, making my evening memorable.

Location

7.0

The hotel is strategically located near a shopping mall and the airport, but it's a bit far from downtown if you want to walk.

Dining

5.0

Breakfast felt rushed and overcrowded, which made it quite messy.